Frequently asked questions

No. Nurse coaching is health coaching provided by a registered nurse. It is not medical care. Jerri does not diagnose conditions, prescribe or change medications, or treat symptoms. Coaching complements, and does not replace, care from your physician and care team.

No. Any changes to medications or treatment should be made with your physician or prescriber. Coaching can help you understand your plan, prepare questions for your appointments, and build habits that support the plan you and your care team agree on.

Coaching is not for urgent or acute health concerns. In an emergency, call 911. For new or worsening symptoms, contact your doctor or seek urgent care.

No. Coaching is not psychotherapy, counseling, or physical therapy. If you’d benefit from those services, Jerri can encourage you to talk with your care team about a referral.

Coaching is designed to work alongside your existing care team. With your permission, Jerri can help you organize information and questions to share with your physician. You stay in charge of what’s shared.

You can choose what works best for you:

• By phone: just a regular phone call, no computer or app needed.
• Online: video sessions from home or wherever is convenient. Online sessions happen over Zoom. If another video platform works better for you, just ask.
• In your home: Jerri can come to you for home visits. Home visits are available throughout south central Wisconsin. If you’re farther away, just ask; Jerri can work it out case by case.
• At the office: Jerri’s Madison West office.

No. We can meet in person or by phone: just a regular phone call, no computer or app needed.

People at every stage of life, from expecting and new parents to adults navigating midlife, chronic pain, caregiving, or life after a hospital stay. Jerri also helps with wellness and self care, quitting smoking, size acceptance, breast health, health advocacy, and type 2 diabetes and metabolic health. See all focus areas.

Here is the fee schedule:

• Discovery call (20–30 minutes): free
• Single session (60 minutes): $200
• 4-Week Coaching Package: $500
• Signature 12-Week Coaching Package: $1,200 paid in full, or a 3-month payment plan of $500 a month ($500 × 3 = $1,500 total)
• Add-on sessions beyond 12 weeks: $50 each
• Insurance coverage: details pending. HSA and FSA cards are accepted.

See the Book & Pay page.

Insurance: Insurance coverage details are pending. If you have questions about insurance, please ask during your free discovery call.

HSA/FSA: Jerri accepts HSA and FSA cards. Eligibility depends on your plan, so please check with your plan administrator. Jerri can provide a receipt on request.

Cancelling or rescheduling

• Please give at least 24 hours’ notice to reschedule or cancel a session. There’s no fee when you do.
• Cancellations with less than 24 hours’ notice, and no-shows, count as a used session: for a single session, there is no refund; for the package, one session is counted as used. Jerri may make an exception for emergencies or illness.
• The discovery call is free, and cancelling it costs nothing.

Refunds

• Single session ($200): full refund if you cancel at least 24 hours ahead.
• 4-Week Coaching Package: full refund within 7 days of purchase if no sessions have been held. After that, unused sessions are refunded on a prorated basis, minus any sessions already held.
• Signature 12-Week Coaching Package: full refund within 7 days of purchase if no sessions have been held. After that, unused sessions are refunded on a prorated basis, minus any sessions already held.
• Add-on sessions ($50): full refund if you cancel at least 24 hours ahead.
• 3-payment plan: cancelling stops any future payments.

Your health information is personal, and Jerri treats it that way. It’s used only to provide your coaching, process payments, and, if insurance billing becomes available and you ask her to use it, bill your insurance. It’s never sold or used for advertising, and it’s shared with your care team only with your permission. Read the full privacy statement.

Book a free 20–30 minute discovery call through the Contact page.